Help centre

Stroom Support

Help with accounts, reports, maps and Premium.

Account and sign-in

Check that you are using the email address associated with your Stroom account. Password resets and verification messages may take a few minutes and can appear in spam or junk folders.

Reports and photos

For Trail Guardians reports, the selected image must include a usable capture date and GPS location. Normal reports may use the options shown in the report form. If an upload fails, keep the original photo and try again on a stable connection.

Premium

Open Settings → Stroom Premium → Restore purchases. Purchases do not work in Expo Go; use a Stroom development, TestFlight or store build. Subscription cancellation and billing are managed by Apple or Google.

Delete an account

Open Settings → Delete account. Your request is scheduled after a seven-day safety window. Cancel any active store subscription separately to stop future billing.

Contact support

During the private test, use the support contact supplied with your TestFlight invitation and include your Stroom username, device model, app version and a short description. Do not send passwords, precise private routes or payment details.

Emergency help

Stroom is not an emergency or rescue service. Contact local emergency services if you or another person is in danger.